Welcome to Clarks Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium footwear, shipping policies, and customer service. At Clarks Shop, we believe every step of your journey should be exceptional—from browsing our collection to receiving your perfect pair.
🏷️ Product Information
What types of shoes does Clarks Shop offer?
We specialize in five main categories of quality footwear:
- Boots – Durable and stylish options for various occasions
- Loafers – Comfortable slip-ons perfect for casual wear
- Oxfords – Sophisticated formal shoes for professional settings
- Sneakers – Everyday comfort with contemporary style
- Athletic Shoes – Performance-focused footwear for active lifestyles
How do I determine my correct shoe size?
We recommend referring to our detailed sizing guide available on each product page. For the perfect fit, measure your feet in the evening when they’re at their largest, and consider the type of socks you’ll typically wear with your new shoes.
Are Clarks Shop shoes true to size?
Most of our customers find our shoes true to size. However, fit can vary by style. We encourage reading product-specific reviews and checking our sizing recommendations. Remember, our 15-day return policy ensures you can exchange for a different size if needed.
🚚 Shipping & Delivery
What shipping options are available?
We offer two convenient shipping methods:
- Standard Shipping – $12.95 via DHL or FedEx (10-15 days after dispatch)
- Free Shipping – Complimentary EMS service for orders over $50 (15-25 days after dispatch)
How long does order processing take?
Our team takes 1-2 business days to carefully prepare your order. This includes quality verification, secure packaging, and documentation—because we believe every step matters in delivering the Clarks Shop experience.
Do you ship internationally?
Yes! We serve customers across the globe with the personal attention you’d expect from a neighborhood shoe store. Please note we currently cannot ship to Asia and select remote regions. Each order receives localized care to ensure your experience feels personal, not transactional.
How can I track my order?
Once your order ships, you’ll receive tracking information via email. You can follow your footwear’s journey right to your doorstep. For any delivery questions, our customer service team remains available at [email protected].
💳 Payments & Security
What payment methods do you accept?
We accept the following secure payment options:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial data is handled with the same care we apply to crafting our quality footwear.
Do you store my credit card information?
No, we do not store complete credit card information on our servers. For your security, payment details are processed through our secure payment partners.
↩️ Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the date you receive your order. Items must be in original condition, unworn, and with all original packaging. We want you to be completely satisfied with your Clarks Shop experience.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple process and provide a return authorization if applicable.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer, unless you received a defective or incorrect item. We recommend using a trackable shipping service for your return.
How long do refunds take to process?
Once we receive your returned items, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your financial institution.
👥 Customer Service
How can I contact customer service?
Our dedicated customer service team can be reached at [email protected]. We’re committed to providing the personalized attention that reflects our neighborhood shoe store values, even as we serve customers worldwide.
What are your customer service hours?
Our team monitors emails regularly and typically responds within 24 hours during business days. We’re based at 1853 Calico Drive, Dandridge, US 37725, and operate on Eastern Time.
Do you offer style advice or recommendations?
Absolutely! While we’re an online shop, we maintain the personalized service of a local store. Feel free to ask about style recommendations, fit guidance, or occasion-appropriate footwear. We’re passionate about helping you find the perfect pair for your journey.
Still have questions? We’re here to help! Contact us at [email protected] and experience the Clarks Shop difference—where great journeys begin with great footwear.