At Clarks Shop, we believe that finding the perfect fit is as important in our service as it is in our footwear. Just as we meticulously craft our boots, loafers, oxfords, and sneakers, we’ve designed a returns process that prioritizes your satisfaction and convenience.
Our Return Promise
We stand behind the quality and craftsmanship of every pair of shoes we offer. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward returns process that reflects our commitment to exceptional customer care.
Key Return Information
Return Window: 15 days from delivery date
Condition: Items must be unworn, in original packaging with all tags attached
Return Shipping: Customer responsible for return shipping costs
Step-by-Step Return Process
Contact our customer service team within 15 days of receiving your order to request a return authorization.
Fill out the return form below and include it with your package. This helps us process your return efficiently.
Place the unworn shoes in their original box, then place that box in a shipping box. Include the completed return form.
Ship your package to our returns center using a trackable shipping method. We recommend insuring your package.
We’ll email you once we receive and process your return, typically within 3-5 business days of arrival.
Return Authorization Request Template
Copy and paste the template below into an email to [email protected] to initiate your return:
Subject: Return Authorization Request – Order #[Your Order Number]
Dear Clarks Shop Customer Service,
I would like to request a return authorization for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Order Date]
Customer Name: [Your Full Name]
Email Address: [Your Email Address]
Return Details:
Product(s) to Return: [Product Name, Size, Color]
Reason for Return: [Please specify – Size Issue, Style Preference, etc.]
Preferred Resolution: [Refund / Exchange for (specify product/size if exchanging)]
I confirm that the items are unworn, in their original condition, and include all original packaging and tags.
Thank you for your assistance,
[Your Name]Refund Processing
Timeline
Once we receive and inspect your returned items (typically within 3-5 business days):
- Credit Card Refunds: 5-10 business days to appear on your statement
- PayPal Refunds: 3-5 business days to process
Refund Method
Refunds are issued to the original payment method used for purchase:
- Visa, MasterCard, JCB transactions refunded to the same card
- PayPal purchases refunded to your PayPal account
Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping costs for your replacement items.
Exchange Process
Prefer a different size or style? We’re happy to help with exchanges:
We’ll ship your new size as soon as we process your return. Subject to availability.
Exchange for any available boots, loafers, oxfords, or sneakers in our collection.
If exchanging for a higher-priced item, we’ll charge the difference. For lower-priced exchanges, we’ll refund the difference.
Non-Returnable Items
To ensure the quality and hygiene of our products, we cannot accept returns of:
- Worn footwear (showing signs of wear on soles or visible damage)
- Items without original packaging or tags
- Personalized or custom-made footwear
- Items purchased beyond the 15-day return window
Based on our product analysis, all our footwear categories—Boots, Loafers, Oxfords, and Sneakers & Athletic Shoes—are eligible for returns when they meet our return conditions.
Need Assistance?
Our customer service team is here to help with any questions about returns or exchanges:
Email: [email protected]
Response Time: Within 24 hours during business days (Eastern Time)
Mail: Clarks Shop, 1853 Calico Drive, Dandridge, US 37725