Our Commitment to You

At Clarks Shop, we understand that exceptional footwear deserves exceptional service. Just as we meticulously craft our boots, loafers, oxfords, and sneakers, we’ve designed shipping and returns processes that prioritize your satisfaction and convenience. We believe every step of your journey with us should be as comfortable as wearing our carefully constructed footwear.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

Shipping Method Cost Delivery Time Carrier Best For
Standard Shipping $12.95 10-15 business days after dispatch DHL or FedEx Faster delivery with reliable tracking
Free Shipping FREE (orders over $50) 15-25 business days after dispatch EMS Budget-friendly option for larger orders

Shipping Note: We ship globally, with the exception of certain Asian countries and remote areas. Customs duties and import taxes are the responsibility of the customer and are not included in shipping costs.

Our Return Promise

We stand behind the quality and craftsmanship of every pair of shoes we offer. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward returns process that reflects our commitment to exceptional customer care.

Key Return Information

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, in original packaging with all tags attached
  • Return Shipping: Customer responsible for return shipping costs
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)

Step-by-Step Return Process

Step 1: Initiate Your Return

Contact our customer service team within 15 days of receiving your order to request a return authorization. Email us at [email protected] with the subject line “Return Authorization Request – Order #[Your Order Number]”.

Step 2: Complete Return Form

Fill out the return form provided by our customer service team and include it with your package. This helps us process your return efficiently and ensures we have all the necessary information.

Step 3: Package Your Items

Place the unworn shoes in their original box, then place that box in a shipping box. Include the completed return form. Ensure all original packaging and tags are included.

Step 4: Ship Your Return

Ship your package to our returns center using a trackable shipping method. We strongly recommend insuring your package for its full value.

Returns Address:
Clarks Shop
1853 Calico Drive
Dandridge, US 37725

Step 5: Receive Confirmation

We’ll email you once we receive and process your return, typically within 3-5 business days of arrival at our facility.

Refund Processing

Refund Timeline

Once we receive and inspect your returned items (typically within 3-5 business days):

  • Credit Card Refunds (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal Refunds: 3-5 business days to process

Important: Refunds are issued to the original payment method used for purchase. Original shipping fees are non-refundable.

Exchange Process

Prefer a different size or style? We’re happy to help with exchanges for any of our footwear categories: Boots, Loafers, Oxfords, or Sneakers & Athletic Shoes.

Exchange Options

  • Size Exchanges: We’ll ship your new size as soon as we process your return (subject to availability)
  • Style Exchanges: Exchange for any available boots, loafers, oxfords, or sneakers in our collection
  • Price Differences: If exchanging for a higher-priced item, we’ll charge the difference. For lower-priced exchanges, we’ll refund the difference

Exchange Benefit: For exchanges, we’ll cover the shipping costs for your replacement items.

Non-Returnable Items

To ensure the quality and hygiene of our products for all customers, we cannot accept returns of:

  • Worn footwear (showing signs of wear on soles or visible damage)
  • Items without original packaging or tags
  • Personalized or custom-made footwear
  • Items purchased beyond the 15-day return window

Need Assistance?

Our customer service team is here to help with any questions about shipping, returns, or exchanges:

  • Email: [email protected]
  • Response Time: Within 24 hours during business days (Eastern Time)
  • Mail: Clarks Shop, 1853 Calico Drive, Dandridge, US 37725

Clarks Shop – Where Great Journeys Begin With Great Footwear

Thank you for trusting us with your footwear needs. We’re committed to ensuring your complete satisfaction with every step.